duester45
Newbie
Posts: 6
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« on: September 30, 2007, 11:50:12 AM » |
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Hello! I just recently downloaded ShapeShop and have had 2 major problems. Firstly, the software wouldn't install because of corrupt files. I redownloaded and all went well. Now, when I try to draw something, either with my pen or the mouse, the program crashes as soon as I end the line.
What to do?
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RMS
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« Reply #1 on: September 30, 2007, 12:18:49 PM » |
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Are you using an AMD (Athlon) Processor? The current version requires an Intel processor. I will shortly be releasing a beta version of the next release which will support Athlons...
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duester45
Newbie
Posts: 6
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« Reply #2 on: September 30, 2007, 12:23:54 PM » |
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Oops! Yes, I am. I bought this puter because of the Athelon processor. I had problems with the Intel one on former machines.
I guess I will wait for the new version.
Thanks!!!!!
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duester45
Newbie
Posts: 6
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« Reply #3 on: October 06, 2007, 06:05:10 PM » |
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Hello!
I just downladed and installed the new Beta version. (Yes, I uninstalled the old one, or should I have left it?)
Anyhoo, the same thing happened: crash.
What to do now?
Wayne
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RMS
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« Reply #4 on: October 09, 2007, 11:20:12 AM » |
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Please try the new installer (I just posted it). If that doesn't work, could you take a screenshot of your error message, or type in what it says?
Thanks,
-RMS
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duester45
Newbie
Posts: 6
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« Reply #5 on: October 09, 2007, 11:49:35 AM » |
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Same results.
Here is the error message:
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duester45
Newbie
Posts: 6
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« Reply #6 on: October 09, 2007, 11:52:19 AM » |
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Here is the data part of the error message:
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RMS
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« Reply #7 on: October 09, 2007, 01:16:22 PM » |
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I'm not seeing anything in your post. Maybe you could e-mail it to me? rms@unknownroad.com . Thanks. |
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duester45
Newbie
Posts: 6
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« Reply #8 on: October 09, 2007, 01:25:47 PM » |
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Hello!
I attached screenshots of both error messages. The window with the data on it shows a lot of info, but I am unable to save or copy it. I'm sure that this info will help you, I you can see it. I tried going to the temp folder where Windows said it was, but alas, it wasn't!
Any suggestions?
Wayne
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stylish_chick
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« Reply #9 on: February 21, 2010, 10:39:32 AM » |
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I've no problem installing Shapeshopb5 and even running the installed program, but when I tried opening files, it crashed. Is there a compatibility issue with Windows 7? This is the OS that I am using.
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