Author Topic: Crash  (Read 12937 times)

duester45

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Crash
« on: September 30, 2007, 11:50:12 AM »
Hello! I just recently downloaded ShapeShop and have had 2 major problems. Firstly, the software wouldn't install because of corrupt files. I redownloaded and all went well. Now, when I try to draw something, either with my pen or the mouse, the program crashes as soon as I end the line.


What to do?






RMS

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Re: Crash
« Reply #1 on: September 30, 2007, 12:18:49 PM »
Are you using an AMD (Athlon) Processor? The current version requires an Intel processor. I will shortly be releasing a beta version of the next release which will support Athlons...

duester45

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Re: Crash
« Reply #2 on: September 30, 2007, 12:23:54 PM »
Oops! Yes, I am. I bought this puter because of the Athelon processor. I had problems with the Intel one on former machines.

I guess I will wait for the new version.

Thanks!!!!!

duester45

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Re: Crash
« Reply #3 on: October 06, 2007, 06:05:10 PM »
Hello!

I just downladed and installed the new Beta version. (Yes, I uninstalled the old one, or should  I have left it?)

Anyhoo, the same thing happened: crash.

What to do now?

Wayne


RMS

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Re: Crash
« Reply #4 on: October 09, 2007, 11:20:12 AM »
Please try the new installer (I just posted it). If that doesn't work, could you take a screenshot of your error message, or type in what it says?
Thanks,
-RMS

duester45

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Re: Crash
« Reply #5 on: October 09, 2007, 11:49:35 AM »
Same results.

Here is the error message:

duester45

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Re: Crash
« Reply #6 on: October 09, 2007, 11:52:19 AM »
Here is the data part of the error message:

RMS

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Re: Crash
« Reply #7 on: October 09, 2007, 01:16:22 PM »
I'm not seeing anything in your post. Maybe you could e-mail it to me? rms@unknownroad.com .  Thanks.

duester45

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Re: Crash
« Reply #8 on: October 09, 2007, 01:25:47 PM »
Hello!

I attached screenshots of both error messages. The window with the data on it shows a lot of info, but I am unable to save or copy it. I'm sure that this info will help you, I you can see it. I tried going to the temp folder where Windows said it was, but alas, it wasn't!

Any suggestions?

Wayne

stylish_chick

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Re: Crash
« Reply #9 on: February 21, 2010, 10:39:32 AM »
I've no problem installing Shapeshopb5 and even running the installed program, but when I tried opening files, it crashed. Is there a compatibility issue with Windows 7? This is the OS that I am using.
Just style it
The Stylish Shopper

Peter doss

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Re: Crash
« Reply #10 on: December 27, 2010, 12:34:35 AM »
I have the same problem installing the shapeshop5.. shall I installed some new version. Suggest me any new version that will help.